| Thu, Oct 22, 2015 @ 09:00 AM

Do’s and Don’ts: Cancelling a Marketplace Health Plan

Posted by Medicare Made Clear

health exchangeIf you purchased your current health plan through the Health Marketplace (the Health Exchange) and now you want to cancel it because you’re about to enroll in Medicare, you need to know a few things before you act.

  • You should enroll in Medicare Parts A and B (Original Medicare) as soon as you are eligible. You may also want to consider other types of plans, like a Medicare Advantage or a Medicare supplement plan.
  • You should keep your Marketplace health plan coverage in effect until the day your Medicare coverage begins. If you cancel your plan before Medicare coverage begins, you may have a gap in coverage. 
  • You need to cancel your Marketplace health plan at least 14 days before you want your coverage to end.
  • You need to take action to cancel your Marketplace health plan. Enrolling in Medicare doesn’t cancel the plan. Neither does cancelling through your health plan provider. You must cancel your plan through the Marketplace in order for the cancellation to happen. 
  • You can cancel a Marketplace health plan by contacting your Marketplace call center or online.

Cancel online:

If you are the only person listed on your Marketplace health plan and you want to cancel coverage, click here.

If there are two or more people listed on your Marketplace health plan, but only certain individuals want to cancel coverage, click here.

Cancel by phone:

To cancel a plan or ask a question, call 1-800-318-2596 / TTY: 1-855-889-4325. Available 24 hours a day, 7 days a week.

Do not cancel your Marketplace health plan until you know for sure when your Medicare coverage starts, otherwise you may have a gap in coverage.

For more information, explore MedicareMadeClear.com or contact the Medicare helpline 24 hours a day, seven days a week at 1-800-MEDICARE (1-800-633-4227), TTY 1-877-486-2048.


Cancel Your Marketplace Plan: Healthcare.gov

Medicare & the Marketplace: Medicare.gov

Changing from the Marketplace to Medicare: Healthcare.gov


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